Privacy Policy

Privacy Policy

Introduction

Welcome to http://therapy-for-adults-bilingual.denvermentalhealthcare.com (hereafter referred to as “Therapy for Adults Bilingual,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external links or third-party platforms, which have their own privacy policies governing user data.

Processing Activities

This policy describes the ways in which we process your personal information when:

  • You use our applications and services as an authorized user, including logging in, creating an account, and accessing personalized features.
  • You visit our websites, whether directly or through referring links, to browse content or interact with interactive elements.
  • You subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data for different purposes, including but not limited to:

Account and User Information:

  • Username or unique identifier
  • Contact details (email, phone number)
  • Address and location data

Payment and Financial Details:

  • Payment method information for transactions
  • Billing address
  • Financial records for accounting purposes

Purchase History:

  • Records of products or services purchased from us
  • Order details and transaction timestamps

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs) or similar mobile advertising IDs
  • Device type, model, and operating system information

Location Data:

  • GPS coordinates and location services data when you use our location-based services

Feedback and Reviews:

  • Comments, ratings, and reviews left by users on our platform
  • Responses to surveys or satisfaction questionnaires

Social Media Information:

  • User profiles, posts, and interactions shared publicly or with our consent
  • Social media login credentials for streamlined access (if applicable)

Product Interaction Data:

  • Interactions with digital products, including clickstreams, page views, and content engagement

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your browser that enable us to:

  • Remember your preferences and settings
  • Understand how users interact with our site
  • Improve the performance of our platform

Our cookies fall into three categories:

  • Strictly Necessary: These cookies are essential for browsing and using our website as you intend. They ensure core functionalities like secure login, page navigation, and access to protected content.
  • Preference: These cookies remember your choices and preferences, such as language settings or display configurations, to provide a personalized experience.
  • Analytics: Used by analytics providers to track site usage and gather statistical data about our visitors’ behavior. They help us understand trends, user needs, and areas for improvement on our website.

Users can manage their cookie preferences through our Cookie Manager tool, allowing them to control which categories of non-essential cookies are accepted.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary depending on the type of data and the purpose it serves:

  • Account information and user profiles: As long as your account remains active or until you request its deletion.
  • Payment and financial records: Usually up to 7 years for tax and accounting purposes, but may be longer if required by law.
  • Purchase history: 5 years, or as needed for dispute resolution.
  • Analytics data: Up to 24 months for aggregated analytics reports and website optimization.
  • Legal requirements: We may store certain data for a longer period to comply with legal obligations or in connection with ongoing investigations.

Once the retention period expires or upon your request, we will delete or anonymize the data to ensure it no longer identifies you.

Security Measures

We prioritize data security and implement robust measures to protect your personal information:

  • Encryption: We use encryption technologies to secure data during transmission and at rest.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  • Access Controls: Our systems have access controls in place, limiting data access to authorized personnel only.
  • Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential risks.

Children’s Privacy

Our services are not directed towards individuals under 18 years of age (or the legal age limit in your jurisdiction). We do not knowingly collect or solicit personal data from children, and we ask that parents and guardians prevent their minors from providing us with any such information.

Your Rights and Choices

Depending on your location, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your data.
  • Restriction: You may limit our processing of your data in certain circumstances.
  • Data Portability: You have the right to receive your personal data in a structured format or to transfer it to another controller.
  • Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
  • Non-Discrimination: You are protected from unfair treatment due to exercising your privacy rights.

To exercise these rights or if you have any data-related inquiries, please contact our Privacy Team using the details provided in the “Contact Information” section below.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any modifications will be effective upon posting the updated policy on this page. We encourage you to review this page regularly for the latest information.

Contact Information

For any questions, concerns, or requests regarding privacy:

We are committed to addressing your inquiries and ensuring a transparent and secure data handling process.